Securus Technologies is proud to announce its latest tool for correctional institutions in North America. Investigator Pro 4.0 is a powerful utility that can be used to monitor phone calls between inmates and other individuals. This technology has been specifically engineered to identify voices in phone calls. Investigator Pro 4.0 is loaded with many tools that save a lot of precious time and effort for security personnel in jails and prisons. Correctional facilities can rely on this software to track the communication of inmates who are suspected of being involved in illegal activities. More specifically, investigators can utilize this program to monitor inmates who might be linked to gangs and other rogue groups.
Investigator Pro 4.0 has a search function that enables users to quickly find the voice of a specific individual who has been in contact with one or more inmates. This software also makes it possible to track all of the phone calls of a suspicious person who frequently communicates with multiple incarcerated individuals. Traditionally, it has been very difficult for jails and prisons to launch effective surveillance of phone calls. There is simply not enough man power to manually monitor every single phone call that is made in a correctional facility. Investigator Pro 4.0 is programmed to effectively sort phone calls that might lead to gang activities. It’s very likely that incarcerated gang members still call the shots from behind bars. For example, gang leaders who are locked up can use the telephone to order some assassinations of rivals. Investigator Pro 4.0 is designed to prevent such vicious crimes that are somehow initiated by inmates.
Securus Technologies has been providing innovative IT solutions for more than three decades. With its main headquarters in Dallas, TX, this company serves more than 2,600 correctional facilities all over the U.S.A. Directly affecting more than a million inmates, Securus Technologies has an impressive portfolio that continues to grow thanks to the firm’s innovative character.
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Jails that are equipped with the Securus equipment for inmates have many features that the inmates are able to utilize while they are in prison. These features include commissary as well as funds that are sent by family members, calls to family members or other loved ones who are on the outside, emails that are cheaper than calls and are easier for the employees to monitor and, now, a complaint system that doesn’t require the use of correctional officers and the duties that they must shirt in order to be able to collect complaints from inmates.
It is important to note that Securus is a company that is intended for ease of use by inmates. It makes many inmate-related duties and information easier for the jail to use and obtain. It also allows the inmates to have an easier time while they are in jail. One way that it does this is with the complaint forms. They are intended for everyone who is in jail. They have many different options on them for the inmates to choose from. They also have different languages that inmates can choose that is easiest for them to communicate in. They will then be translated to the administration’s language.
Securus has made things easier not only for inmates but also for jail employees. The administration of jails is able to get what they need from the inmates more easily. The correctional officers are able to do their job without having to collect complaint forms. Jails that take the opportunity to utilize the Securus kiosks where they are at will run more smoothly and will be more streamlined. The inmates will be happier as will the members of the administration. The correctional officers will be able to do the jobs that they are intended and hired to do.
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The leader in civil and criminal justice technology solutions in investigation, public safety and monitoring, Securus Technologies, has received an A+ rating accreditation from the Better Business Bureau (BBB). According to the Senior Vice President of Operations, the company worked hard to receive the highest rating (A+) and also be granted with a formal accreditation for what they say and issue in print.
Accreditation is both voluntary and important for Securus because it means the company has met the required standards such as honor promises to its clients both verbal and written, works hard to build trust with clients through positive track record in the market place, advertise honestly without defamation to others, tell the truth about the products and services, highly responsive professionally and in good faith, and embody integrity in their business dealings, commitments with integrity and marketplace transactions.
One of the improvement by Securus which influenced the accreditation is the effort to establish 220 seat-in-house domestic call center in the largest industry. Securus was able to re-define how customer service was handled in conformity with the BBB standards. In fact, the representatives working for Securus are trained with these standards in mind. Their work is to respond to 2.5 million calls every month and a 99% first-call resolution rate.
The BBB accreditation confirms that Securus is the leader in providing technology services to many prisons and many other law enforcement agencies in the United States. Securus Technologies has its headquarters located in Dallas, Texas serving over 3,400 law enforcement agencies, public safety agencies and correctional facilities serving over 1.2 million inmates in North America. The main commitment for Securus is to serve and connect people through services such as public information, inmate communication, investigation, data management, and data analysis among others.