Business often has ups and downs like everybody has, and that is just the way of life, and not many companies admit to mistakes done on their part, but Steve Ritchie, the CEO of Papa John’s, wrote an apology letter to all its customers to make things right. The letter penned down by Steve Ritchie Papa John’s himself was a heartfelt apology and was sincere to the core. He first takes pride for working for the conglomerate for twenty-two years showing he is part and parcel of the team that was behind in seeing the company expand since its inception. It shows a connection that stemmed from his early years when he was still a young man fresh out of college getting in on a business that he believed in. He does not try explaining things which show us that he is sincere in thought and takes full responsibility for the mistake done. As per Biz Journals, the act takes one back to when we were young and had taken another child’s toy only to be told by our mother’s to give it back. Often kids would lie in this situation to keep the toy or outright refuse to give it back, but few would take the extra effort to utter that simple word ‘sorry’.
It is true that the views do not represent the whole company which is made up of over a hundred workers globally. It is not fair for one individual to cause so much harm while the thorn in the flesh has been removed from one’s heel. The past is exactly that and moving on to the future is what counts. Every pizza that is sold directly affects our economy as well as puts food on the table for many families. We should focus on the positive side as Steve Ritchie (@stevemritchie) has personally dedicated himself and the organization to do better. The approach to his apology letter gives clear guidelines on how this is going to be done. The occurrence is something that we can all learn from in that we are human, and we are bound to make mistakes and acknowledging the errors paves the way for faster healing.